Assertive Conflict Resolution

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Expectation

• Assertive Conflict Resolution uses the tried and tested method of focusing on the situation and not the people involved, and in so doing start with a ’shared understanding’ of the present situation.

• The ’shared understanding’ is the “common ground” so often spoken about in Conflict Resolutions courses.

• We take this to the next level by working on the systematic steps to be taken in gaining the ’shared understanding’ by involving both parties every step of the way, and then moving to the mutual agreement as to what must be done in order to resolve the issue.

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Course Outline:
• Assertive Conflict Resolution:
Finding the Common Ground