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Assertive Communications One
This class will give the ‘Learners’ every opportunity to gain an understanding of why Assertive Communication is important in their work environment as well as in everyday life.
We offer:
• The Principle of Assertive Communication
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• Module 1: Active Listening & Speaking Up
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• Module 2: Managing Emotions & Managing Self Esteem
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• Module 3: Feedback & Disclosure
Assertive Communications Two
Every active person is involved in negotiating and persuading several times a day and by gaining a clear understanding of the underlying principles in negotiation and persuasion, this provides a solid foundation on which to become a skilled negotiator and persuader.
We offer:
• Module 1: Participative Management
• Module 2: Steel Fist in a Velvet Glove
• Module 3: Transfer of Learning
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Assertive Negotiations & Persuasions
Every active person is involved in negotiating and persuading several times a day and by gaining a clear understanding of the underlying principles in negotiation and persuasion, this provides a solid foundation on which to become a skilled negotiator and persuader.
We offer:
The Basic Principles: Why Negotiations & Persuasions Need To Be Assertive?
Module 1: Assertive Negotiations
Module 2: Assertive Persuasions
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Module 3: Assertive Non Verbal Communications
Module 4: Asking, Listening, Understanding: A Powerful Simple Process
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Assertive Decision Making & Delegation
This course will help you decide on the consequence the decision will have on situation, based on the time available and level of impact on all parties.
We offer:
• Module 1: The Art of Assertive Decision Making & Delegation - Assertive Decision Making
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• Module 2: The Art of Assertive Decision Making & Delegation - Assertive Delegation
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Assertive Conflict Resolution
We take this to the next level by working on the systematic steps to be taken in gaining the ’shared understanding’ by involving both parties every step of the way, and then moving to the mutual agreement as to what must be done in order to resolve the issue.
We offer:
• Assertive Conflict Resolution:
Finding the Common Ground
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Assertive Presentations
The course also covers the standard presentation techniques of explaining what you will cover, cover these points in the presentation, then finally tell them what you have covered. Also the other points, which because they are not unique there is no need to mention them.
