The People Plus Workshop
Emotions Affects Attitudes and Behaviours at Work
Types of Emotions at Work
Emotions shape an individual’s belief about the value of a job, a company, or a team. Emotions also affect behaviours at work. In the theory called Affective Events Theory (AET), researchers Howard Weiss and Russell Cropanzano studied the effect of six major kinds of emotions in the workplace: anger, fear, joy, love, sadness, and surprise. They concluded that these 6 emotions are affected by events at work.
Fear and Anger
Fear and Anger are the commonly displayed emotions at work. You need to be able to manage these emotions in order that you practice to become an assertive communicator. In order to be assertive, you need to be able to honestly and openly express your goals, values and beliefs while respecting others. These emotions will inhibit you from effectively communicating your values assertively.
Let us explore the level of intensity of fear and anger. In our experience, as the level of intensity increases, it is less likely that we can manage our emotional experiences. Rational thinking decreases, and this may trigger irrational behaviours such as being engaged could make the person attack another person or damage property.
Managing Emotions, Rather Than Trying To Control Them?
If you want to manage your emotions, the first step is to do this, is to become aware of how you are feeling. Only then can you begin to manage your feelings or emotions.
Once you are able to recognise how you are feeling, then you can judge how strongly you feel the emotion.
And the steps from then on to manage emotion, are simple and easy to learn and easy to apply.
Turning negative emotions into positive emotions and behaviour can be achieved through Assertive Communication.
Most people only become aware of their negative emotions, once they have done or said something inappropriate, and that is just too late.
Learn about this important development in communication.
Positive emotions are good servants. Negative emotions are bad masters
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